Keith Royston (Probegroup) and Peter Taylor (The University of Melbourne) In this session we shall discuss a real data-driven queueing problem faced by a call… Read More »A call centre server allocation problem
Peter Glynn, Stanford University In this talk, we will discuss how statistical modeling and insights gained from limit theorems for queues can be fruitfully used… Read More »Statistics, Stochastics, and Queueing
Ramesh Johari, Stanford University Suppose an online platform wants to compare a treatment and control policy, e.g., two differentmatching algorithms in a ridesharing system, or… Read More »Adaptive design of switchback experiments: A Markov chain perspective
Mor Armony, New York University Stern School of Business Contrary to traditional queueing theory, recent field studies in health care and call centers indicate that… Read More »Queue configurations and customer ownership: An analytical and experimental investigation
Jim Dai, Cornell University and CUHK-Shenzhen Stochastic processing networks (SPNs) provide high fidelity mathematical modeling for operations of many service systems such as data centers.… Read More »Deep reinforcement learning for stochastic processing networks
Darryl Veitch, University of Technology Sydney There is a long established history of the interplay between telecommunication networks and queueing theory. The rise of the Internet… Read More »Network modelling and measurement: Whence, Where and Whither
Cornelia Wichelhaus, Technical University of Darmstadt In practical applications of queueing systems there are typically processes or parameters which are unknown and cannot be observed.… Read More »Statistical inference for unreliable queueing systems
Adelle Coster, University of New South Wales The regulation of protein movements in cells is essential for life. The hormone insulin regulates glucose uptake in mammalian… Read More »Cellular Queueing Systems: Distance measurements for parameter inference
Galit Yom-Tov, Technion Israel In customer support contact centers, a successful service interaction involves a messaging dialogue between a customer and an agent. Both parties… Read More »The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes
Avishai Mandelbaum Professor of Service Engineering, Operations-Research and Statistics – Faculty of Industrial Engineering and Management, Technion, ISRAEL Jointly with Mor Armony, Nitzan Carmeli, Petar… Read More »Resource-Driven Activity Networks (RANs), arising from “Theompirical” Research at the Technion SEELab