Timetable

The schedule has been constructed to cover the geographic spread of speakers and audiences. Subject to speakers’ permissions, we will record the talks so that participants who are not able to attend live can catch up later.

The times and days of the timetable appear in the time zone of your current device set for September.

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Time

Date/time
	Session 1	Opening Session – Chair: Nikki Sonenberg
	Michel Mandjes	Data-driven queueing challenges
	Liron Ravner	Estimating customer impatience for a queueing system with unobserved balking
	Neil Walton	Learning and Information in Stochastic Networks and Queues
	Session 2	Keynote Session – Chair: Sem Borst
	Mor Harchol-Balter	New Directions in Stochastic Scheduling
	Peter Glynn	Statistics, Stochastics, and Queueing
	Discussion	Moderator: Sem Borst
	Session 3	Chair: Kerrie Mengersen
	Martin Zubeldia	Learning traffic correlations in multi-class queueing systems by sampling workloads
	Darryl Veitch	Network modelling and measurement: Whence, Where and Whither
	Ramesh Johari	Adaptive design of switchback experiments: A Markov chain perspective
	Session 4	Chair: Peter Taylor
	Avishai Mandelbaum	Resource-Driven Activity Networks (RANs)
	Cornelia Wichelhaus	Statistical inference for unreliable queueing systems
	Adelle Coster	Cellular Queueing Systems: Distance measurements for parameter inference
	Session 5	Chair: Neil Walton
	Jim Dai	Deep reinforcement learning for stochastic processing networks
	Galit Yom-Tov	The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes
	Mor Armony	Queue configurations and customer ownership: An analytical and experimental investigation
	Session 6	Chair: Ruth Williams
	Shane Henderson	Volunteer programs in Emergency Medical Services
	Azam Asanjarani	A survey of parameter and state estimation in queues
	Peter Taylor	A call centre server allocation problem