The schedule has been constructed to cover the geographic spread of speakers and audiences. Subject to speakers’ permissions, we will record the talks so that participants who are not able to attend live can catch up later.

The times and days of the timetable appear in the time zone of your current device set for September.

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Session 1 Opening Session – Chair: Nikki Sonenberg
Michel Mandjes Data-driven queueing challenges
Liron Ravner Estimating customer impatience for a queueing system with unobserved balking
Neil Walton Learning and Information in Stochastic Networks and Queues
Session 2 Keynote Session – Chair: Sem Borst
Mor Harchol-Balter New Directions in Stochastic Scheduling
Peter Glynn Statistics, Stochastics, and Queueing
Discussion Moderator: Sem Borst
Session 3 Chair: Kerrie Mengersen
Martin Zubeldia Learning traffic correlations in multi-class queueing systems by sampling workloads
Darryl Veitch Network modelling and measurement: Whence, Where and Whither
Ramesh Johari Adaptive design of switchback experiments: A Markov chain perspective
Session 4 Chair: Peter Taylor
Avishai Mandelbaum Resource-Driven Activity Networks (RANs)
Cornelia Wichelhaus Statistical inference for unreliable queueing systems
Adelle Coster Cellular Queueing Systems: Distance measurements for parameter inference
Session 5 Chair: Neil Walton
Jim Dai Deep reinforcement learning for stochastic processing networks
Galit Yom-Tov The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes
Mor Armony Queue configurations and customer ownership: An analytical and experimental investigation
Session 6 Chair: Ruth Williams
Shane Henderson Volunteer programs in Emergency Medical Services
Azam Asanjarani A survey of parameter and state estimation in queues
Peter Taylor A call centre server allocation problem